Info & FAQs

Info

When our product is not in use please ensure that lids are securely placed back on the pens and all retractable pens are clicked back into the casing, this will avoid any possible leakage of ink and potential damage to property.
We advise that care should be taken when storing away pens after use, avoid placing near high temperatures such as radiators or fireplaces or in direct sunlight. This can cause the inks to dry out more rapidly. Ideal temperature to store is at Room temperature (18c) Ideally pens such as Ballpoint, Rollerball and liquid ink should be stored away in a downward position. (Gel ink pens can be store either way). Markers, highlighter or felt tip pens, should be to be placed in a downward position to allow the ink to stay within the tip.
Although our writing instruments are safety tested and approved, adult supervision is advised for children under the age of 36 months.
It is advised that some of our products contain small components. Under no circumstances must our pens be placed in the mouth, ear, or nasal area. This can cause damage to the writing equipment and potential harm to yourself.
All our writing instruments have been tested, certificated and approved by ISO (International Standards Organisation).
Protector Nibs Some of our ranges, such as the Z-Grip smooth, Sarasa Gel, Doodlerz will have a ‘Protection Nib’ This is to ensure that the ink is kept secure within the pen when transporting. On most occasions this nib will detach when beginning to use the pen, however you may need to remove the part, simply by picking off.

FAQs

Do Zebra writing instruments contain animal byproducts or tested on animals?

As a leading manufacturer of quality products, great care is put into the type of ingredients and formulations we use. Like many we are concerned about animal testing. Every effort is made to avoid such practices. While we do our best, we cannot guarantee that some of the third-party, indirect suppliers are as sensitive to this issue as we are. We do however strongly encourage our direct suppliers to work with their partners to avoid these practices.

Is Zebra pens Environmentally-friendly?

As a company we are working hard to reduce our consumption of plastic waste within our packaging & writing instruments and are looking into more reusable and sustainable products. Our Mildliner 5 Packs, now have all recyclable card packaging, including the foil decal (visit https://www.foilco.com/environment/) for more details

All of our Zebra products are latex free and use ‘BPA (Bisphenol A) free’ plastics. Our Mildliner wallet packs are PET recyclable plastic.

How do I remove Ink?

OUR WRITING INSTRUMENT INKS ARE DESIGNED TO WRITE ON PAPER OR OTHER WRITING SURFACES. SOME MAY CONTAIN CERTAIN INGREDIENTS THAT COULD STAIN CERTAIN TYPES OF MATERIALS AND FABRICS.

ALTHOUGH WE CANNOT GUARANTEE OR HOLD ANY RESPONSIBILITY FOR ANY STAIN REMOVAL METHOD, WE HAVE A FEW SUGGESTED METHODS, WE RECOMMEND.

IMPORTANT: We would always suggest treating a stain as soon as possible. Before trying any of the ink removal methods suggested below, some surfaces and fabrics may and could be permanently marked, so we strongly advise testing on a discreet area first. Please note that there is no guarantee that these removal methods will be effective.

Oil- Based inks: (All ball point pens)

Alcohol-based hair spray or hand sanitiser. The alcohol content in the hair spray and sanitiser will break up the ink. If the ink is on clothing, saturate the item, be sure to place an absorbent paper towel under the stain to catch the excess ink. You will then need to blot the stain with a clean cloth or rag. Repeat this process until the stain is removed, then wash as usual. Do not tumble dry, if stain was not removed on the first attempt.

If the ink is on anything other than clothing, either spray the hair spray or squeeze a small amount of sanitizer directly on the stain and then wipe off with a clean paper towel or rag. you might need to do this a few times depending on the size of the stain.

Water-Based Inks: (Z-Grip smooth, Doodlerz, Sarasa Gel ink, Highlighters)

An all-purpose cleaner instead of alcohol base sanitiser or hair spray.

If the ink is on clothing, saturate the item with the all-purpose cleaner. be sure to place an absorbent paper towel under the stain to catch the excess ink. You then need to blot the stain with a clean cloth or rag. Repeat this process until the stain is removed, then wash as usual. Do not tumble dry, if stain was not removed on the first attempt.

If the ink is on anything other than clothing, spray the all-purpose cleaner directly on the stain and then wipe off with a clean Cloth or rag. You might need to do this a few times depending on the size of the stain.

Dry wipe & Permanent Markers

Our white board markers are only erasable on dry wipe surfaces, however like permanent markers, are permanent on other surfaces. In certain conditions, it may be possible for the ink to be removed by using an alcohol-based liquid such as sanitiser or rubbing alcohol on a cloth or paper towel. If the ink is on clothing, pre-wash the item as soon as possible and wash as usual.

How do I become a trading partner?

If you wish to become a trading or wholesale partner you will need to contact Info@zebrapen.co.uk with your request.
This will be passed over to our Commercial sales department to be assessed. Once received, we will endeavour to respond to you within 5-7 working days of your enquiry.